At Bookings Department, we are committed to providing the highest level of service to our customers. As a travel agency, we facilitate bookings on behalf of our clients with various travel suppliers such as airlines, hotels, and car rental companies. While we aim to assist you throughout the booking process, the refund and cancellation policies are primarily governed by the terms and conditions of the respective suppliers. Below is our policy regarding refunds and returns.
1. Service Fees
Bookings Department charges a service fee for facilitating travel arrangements such as flight bookings, hotel reservations, car rentals, and itinerary planning. Please note that our service fees are non-refundable once a booking has been completed, regardless of the outcome or any cancellations made with the travel supplier.
2. Refunds for Travel Services
As we book travel services through third-party suppliers, refund eligibility and processing depend on the policies of those suppliers, including but not limited to:
- Airlines
- Hotels
- Car rental companies
Each supplier has its own refund and cancellation policies, and we advise customers to review these policies at the time of booking. In general, refunds may be subject to:
- Supplier-specific cancellation fees
- Fare restrictions (such as non-refundable tickets)
- Time-sensitive refund windows (e.g., cancellations made within 24 hours of booking vs. last-minute cancellations)
3. Refund Process
If you need to cancel or request a refund for any travel services booked through Bookings Department, the process is as follows:
- Contact Us: You can reach out to our support team to assist with the cancellation or refund request. We will act on your behalf to contact the travel supplier.
- Supplier Terms Apply: The refund amount and eligibility will depend on the terms and conditions set by the supplier. We will provide you with the details of any fees, penalties, or conditions related to your specific booking.
- Processing Time: Once a refund is approved by the supplier, the processing time may vary. Refunds typically take 7-14 business days to be processed by the travel supplier, but may take longer depending on their policies.
Note: Bookings Department does not have control over the refund timelines of third-party suppliers, and we are not responsible for delays caused by them.
4. No Refunds for Non-Refundable Bookings
Many travel suppliers offer non-refundable options, especially for promotional fares or discounted rates. In these cases, once the booking is confirmed, no refunds or cancellations are allowed. It is important to review the terms and conditions of the travel service before confirming your booking.
5. Changes and Modifications to Bookings
If you wish to make changes to your booking (such as changing dates, destinations, or upgrading services), any additional charges imposed by the supplier will be your responsibility. Please be aware that:
- Modification requests may not always be approved by the supplier.
- Change fees or fare differences may apply.
- Non-refundable tickets or reservations cannot be modified or canceled without incurring the full cost.
6. Travel Insurance
We strongly recommend purchasing travel insurance to protect your trip investment. Travel insurance can provide coverage for cancellations, trip interruptions, and unforeseen circumstances. Please note that refunds for travel insurance are governed by the terms and conditions of the insurance provider.
7. Force Majeure and Unforeseen Events
In the event of extraordinary circumstances beyond our control (such as natural disasters, political unrest, pandemics, etc.), refunds and cancellations will be subject to the terms and policies of the individual suppliers. Bookings Department will assist you in communicating with the suppliers, but we cannot guarantee refunds in such cases.
8. How to Request a Refund or Cancellation
If you wish to cancel your booking or request a refund, please follow these steps:
- Contact Bookings Department: Reach out to us via phone or email with your booking details and reason for cancellation.
- Supplier Coordination: We will work with the supplier on your behalf to determine refund eligibility or cancellation terms.
- Service Fee: Remember, the service fee charged by Bookings Department is non-refundable, and only the costs associated with the travel service provider are eligible for refunds based on their policies.
Contact Us
If you have any questions regarding refunds, cancellations, or modifications, please feel free to contact us
By using the services of Bookings Department, you agree to this Refund and Returns Policy. Please ensure you review the policies of the travel suppliers before completing your booking.